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ITIL® 4 Specialist: Drive Stakeholder Value Course

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Course description

Optimizing Value Delivery: ITIL® 4 Specialist – Drive Stakeholder Value Course

Embark on a transformative journey to optimize value delivery with our ITIL® 4 Specialist – Drive Stakeholder Value course. Tailored for IT professionals, service managers, and practitioners, this comprehensive program focuses on driving stakeholder value through effective service management.

Key Highlights:

This specialized course delves into the principles and practices of engaging and managing stakeholders, ensuring alignment with organizational objectives. Participants will explore customer journeys, touchpoints, and service level expectations to enhance stakeholder satisfaction and drive business value.

Led by certified ITIL® instructors and industry experts, the training combines theoretical insights with practical case studies and hands-on exercises. From understanding stakeholder needs to creating compelling service experiences, participants will emerge equipped with the skills needed to drive stakeholder value and contribute strategically to organizational success.

Whether you are an experienced IT professional or aspiring to excel in stakeholder management, our ITIL® 4 Specialist: Drive Stakeholder Value course promises to sharpen your expertise. Join us on this transformative journey to become a proficient architect of IT solutions, fostering stakeholder satisfaction and adding significant value to organizational service delivery.

Our Exclusive

  1. Objective: Mastery of principles and practices to drive stakeholder value through effective service management.

  2. Modules:

    • In-depth exploration of engaging and managing stakeholders, ensuring alignment with organizational objectives.
    • Practical application through case studies and hands-on exercises.

  3. Instructors: Learn from certified ITIL® instructors and seasoned industry experts, ensuring practical insights and real-world applications.

  4. Customer Journey Mapping:

    • Understanding and creating customer journeys to enhance service experiences and stakeholder satisfaction.

  5. Service Touchpoints and Expectations:

    • Exploring service touchpoints and managing service level expectations to optimize stakeholder value.

  6. Value Stream Optimization:

    • Strategies for optimizing value streams, ensuring efficient and effective service delivery.

  7. Real-World Case Studies:

    • Analyzing real-world case studies to apply theoretical knowledge in practical stakeholder value scenarios.

  8. Certification Preparation and Review:

    • Targeted training sessions, mock assessments, and a comprehensive review to prepare participants for the ITIL® 4 Specialist: Drive Stakeholder Value certification.

Course outline

Overview of principles and significance of driving stakeholder value through effective service management.

In-depth exploration of techniques and best practices for engaging and managing stakeholders in alignment with organizational objectives.

Practical insights into understanding and creating customer journeys to enhance service experiences and stakeholder satisfaction.

Exploration of service touchpoints and strategies for managing service level expectations to optimize stakeholder value.

Strategies for optimizing value streams, ensuring efficient and effective service delivery that aligns with stakeholder needs.

Understanding the principles of service offering and agreement to meet stakeholder requirements effectively.

Mastery of service level management techniques to deliver services that meet stakeholder expectations.

Techniques for measurement and reporting to optimize value delivery and demonstrate the impact on stakeholder satisfaction.

Analyzing real-world case studies to apply theoretical knowledge in practical stakeholder value scenarios.

Targeted training sessions, mock assessments, and a comprehensive review to prepare participants for the ITIL® 4 Specialist: Drive Stakeholder Value certification.

Live Projects

Work on Live Paid Projects, Earn While you Learn and Gain real life industrial experience during the course hence build a strong portfolio

100% Placement

Unlock your future with our 100% Placement Guarantee Program – Your pathway to success is paved with certainty

Complete Support

Resume building, interview workshops, mock sessions, and career guidance for personalised support in achieving success.
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